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a) Support TANF participants to improve their economic stability and well- being by: 1) identifying training programs aligned to career pathways within identified high growth industries that lead to increased employment; 2) creating synergies between the training and employment partners that make-up the D.C. workforce system; 3) implementing creative, data and participant driven service interventions; and, 4) ensuring systems are in place to address customers’ specific needs.

b) Through an integrated economic security and housing stability model, develop an effective system of care for families who experience homelessness to more frequently prevent homelessness, provide shelter to those who need it, and support families on a faster and more stable path out of homelessness.

c) Improve the customer experience at DHS by streamlining operations and the eligibility determinations process, providing customers with access to self-service and online/mobile applications, and improving customer outreach and engagement efforts.

d) Through an integrated service delivery model, implement a system of services and supports for youth that strengthens families, mitigates risks related to housing instability, improves school attendance, and decreases court involvement and the likelihood of repeat criminal conduct. Develop multi-generational service interventions that meet the specific needs of parenting youth.

Fundamentally, D.C. has designed a TANF program which recognizes that each individual and each family are unique and that services should be adapted to their specific circumstances, conditions, and needs in order for them to achieve their personal goals. As