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self-service and online/mobile applications, and improving customer outreach and engagement efforts.

d) Through an integrated service delivery model, implement a system of services and supports for youth that strengthens families, mitigates risks related to housing instability, improves school attendance, and decreases court involvement and the likelihood of repeat criminal conduct. Develop multi-generational service interventions that meet the specific needs of parenting youth.

Fundamentally, D.C. has designed a TANF program which recognizes that each individual and each family are unique and that services should be adapted to their specific circumstances, conditions, and needs in order for them to achieve their personal goals. As such, D.C. has created a TANF program which is tailored to the individual needs of each family. The goal of the program is to help families achieve a pathway to the middle class by realizing their own aspirations.

Work Activities

DHS has designed its TEP service delivery model to include the following enhancements: 1. Rebranded the former Work Readiness (WR) Service Provider type, that focused on education and employment, to Education and Occupational Training (EOT), allowing for enhanced customer incentives and Service Provider bonuses solely focused on increasing customer attainment of credentials that support career-ladder promotion in local high-growth industries; 2. Better incentivized Job Placement (JP) Service Provider contracts to align employment partnerships with at least two (2) of the six (6) high growth industries identified for D.C. (Business Administration and IT, Healthcare, Construction, Hospitality, Security & Law, and Infrastructure);