12.2 Payment Errors

Child care providers must report payment errors, whether overpayments or underpayments, to OSSE according to the terms of their Provider Agreement. Providers are responsible for reviewing their monthly pay statements and ensuring the accuracy of each payment. If an error is identified, the provider must submit an error report to OSSE’s eligibility monitoring unit by the 10th calendar day of the following month. Errors resulting in underpayments will only be considered for the most recent monthly payment. Recoupment for overpayments to providers will be recovered, regardless of the amount, through deduction(s) from future payments. Correction for underpayments will be made in full by OSSE on the pay cycle following confirmation of monies owed. OSSE reserves the right to deny payment for any discrepancies reported more than 90 days after the date the payment was issued or cross into another fiscal year budget, as well as any discrepancy that fails to meet the requirements for appropriate supporting documentation to verify the request.