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• list of needed verifications • any adverse action that may be taken if the appointment is not kept For TANF customers who do receive SNAP, a SNAP Renewal Notice sent by DCAS, informs the customer that their TANF benefits will be renewed at the same time. When the customer comes in to renew their SNAP benefits, the SSR will also initiate a TANF Renewal. The SSR must give the customer written notification of any additional information needed. In this situation, the SSR must give the customer 10 days to return additional information before initiating any adverse action. If the customer does not come for the SNAP renewal appointment and does not reschedule, the SSR will initiate action to terminate the TANF benefits after timely and adequate notice. GC The SSR should generate a Renewal Due Notice, at least 10 days prior to the appointment date to inform the customer that it is time to have his/her case renewed. The notice should indicate the following: • date his/her Renewal interview has been scheduled • list of needed verifications • any adverse action that may be taken if the appointment is not kept. Failure to attend the scheduled meeting and failure to provide requested information will result in GC benefits being terminated. The Office of Program, Review, Monitoring and Investigation (OPRMI), will send a notice to the household to schedule a renewal home study. The home study must be completed before benefits can be renewed. For GC customers who do receive SNAP, the SNAP Renewal Notice sent by DCAS informs the customer that their GC benefits will be renewed at the same time. When the customer comes in to complete a SNAP Renewal application, the SSR will also initiate a GC Renewal. The SSR must give the customer written notification of any additional information needed. In this situation, the SSR must give the customer 10 days to return additional information before initiating any adverse action. If the customer does not come for the SNAP renewal appointment and does not reschedule, the SSR will initiate action to terminate the GC benefits after timely and adequate notice. See TANF

Renewal Interview 4.4 ALL With the exception of Medicaid renewals, Renewal includes an interview. The purposes of the Renewal interview include the following:

to clarify information received by Department interfaces, such as wages, Unemployment Compensation, and Social Security benefits; to inform the customer that information they provide regarding eligibility and benefits will be matched regularly against information from the Department of Employment Services, U.S. Internal Revenue Service, Social Security Administration, and other states; to advise adult customers of the opportunity to register to vote if they desire; to explore and resolve unclear and incomplete information; and explain change reporting requirements to the customer. MA An interview is not required for either MAGI or Non-MAGI Medicaid benefits.