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ESA SNAP Policy Manual 245 Note that a customer may report a loss of food purchased with SNAP benefits orally or in writing within 10 days of the household misfortune. If this initial report was not completed using the DHS Form 1696, Replacement of SNAP Benefits, the customer has 10 days from the date of their initial report to submit a completed DHS Form 1696. The completed DHS Form 1696 and any verification documents must be scanned into DIMS using the “Add Attachment” option to save in DCAS. 22.4 Replacing a Lost EBT Card A household may request a replacement EBT card by calling (888) 304-9167 or by visiting one of the ESA card distribution centers listed in Section 22.1, Method of Issuance. ESA may collect a fee for issuing a replacement card. 22.5 Monthly Issuance Schedule The day a SNAP household’s benefits are available on the EBT card is based on the first letter of the applicant’s last name (see schedule in Table 22.5.a). Table 22.5.a. Schedule of Availability of SNAP Benefits on EBT Card First Letter of Last Name Date A or B 1st of month C 2nd of month D, E or F 3rd of month G or H 4th of month I, J or K 5th of month L or M 6th of month N, O, P or Q 7th of month R or S 8th of month T, U or V 9th of month W, X, Y or Z 10th of month

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