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ESA SNAP Policy Manual 7  Withdraw an application at any time before ESA determines eligibility.  Reapply for benefits at any time after withdrawing an application or termination of benefits.  Be given a reasonable opportunity to resolve differences when unverified information conflicts with statements the household made.  Not have benefits suspended, reduced or terminated or the manner of payment changed until one of the following actions occurs: − The advance notice period has expired, when one is required, and the customer has not requested a hearing. − A hearing decision is reached, if one was requested before the effective date of the adverse action or later if certain requirements are met. The public has the right to review handbooks, manuals and supplemental instructions issued by ESA regarding ESA programs and policies. ESA will make these documents available to the public during normal business hours within 10 days of the date ESA receives a request. Customers do not forfeit or compromise any rights by applying for benefits, receiving benefits, requesting a fair hearing or administrative review, requesting a judicial review or reporting discriminatory or unfair practices. Legal Authority Rights of applicants and recipients (federal): SNAP: 7 United States Code (USC) § 2011, et seq.; 7 Code of Federal Regulations (CFR) § 271.1, et seq.

1.5.2 Applicant Responsibilities Individuals applying for or receiving ESA benefits must meet certain responsibilities to remain eligible for benefits. Failure to meet any of these responsibilities may result in the customer being ineligible for current and future benefits or reduction, suspension or termination of benefits. Violation of District or federal laws and regulations regarding ESA programs may also result in prosecution for fraud, fines and imprisonment. Applicants are expected to:  Answer all questions and requests for information completely, honestly and accurately (to the best of their ability).  Provide the following: − An SSN for SNAP applicants: under federal and District law, an SSN must be provided (or applied for) for each household member to receive SNAP benefits − Financial and nonfinancial information submitted in a timely manner − Submission of proof in a timely manner when ESA requests verification  Report changes in household circumstances based on the reporting requirements for SNAP.  Follow all program rules. By signing the application for benefits, customers agree that they, and all household members, will follow all program rules or face the penalties explained on the Return