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ESA SNAP Policy Manual 6  Receive an eligibility determination of their application within the following timelines (if ESA received information in a timely manner): − Seven days for expedited SNAP − Thirty days for SNAP  Receive a timely and adequate written notice that their application for benefits has been approved or denied.  Request a fair hearing within 90 days of a Notice of Denial or Notice of Adverse Action.  Be informed verbally and in writing of their rights, obligations, responsibilities, potential risks and penalties under SNAP.  Receive free language assistance services to help customers communicate with ESA. This includes providing customers verbal interpretation in their primary language and written translations in the Department’s threshold languages.  Receive information in other accessible formats (e.g. for those individuals who are blind, deaf, hard of hearing or have speech disabilities).  Register to vote through ESA. A customer’s decision to register or not register to vote is completely voluntary.  Have information collected kept private by ESA. The information ESA collects and maintains is private unless a law specifically classifies the information otherwise. Customers or their representatives may review their private records. Parents may view records of their minor children, unless ESA decides that the request is not in the best interests of the children.  Examine their case record. ESA will provide a customer their case record for review during normal business hours or make copies available at the cost of reproduction. ESA may withhold confidential information about the customer obtained without their knowledge, confidential information about other individuals in the household’s shared case record or information on pending criminal prosecutions. ESA will release all information used when deciding to take an adverse action.  Be represented, accompanied or assisted by an individual of their choice to the extent allowable under the law and regulations, in all contacts with ESA, including during application, eligibility determination, recertification or redetermination, administrative review and fair hearing.  Be free from discrimination in the application and recertification process.  Be determined eligible for District SNAP even if they are experiencing homelessness and do not have a fixed address.  Apply for SNAP benefits when applying for DC Temporary Assistance for Needy Families (TANF) or apply separately for SNAP.  Sign an application electronically or in writing; other forms of unwritten signatures are accepted when needed to meet civil rights laws.  Be screened for expedited service. If the applicant is eligible for expedited service, ESA must provide the benefits and an electronic benefits transfer (EBT) card to access them within seven calendar days.  Receive a copy of their completed application if requested. Return