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ESA SNAP Policy Manual 208 Chapter 16 Chapter 16. Notices ESA sends customers notices to inform them of the status of their benefits, request needed information and require certain action from households. ESA must provide notices as follows:  In clear and simple language that most readers can easily understand  In the household’s primary language when required by law and in other formats for individuals with disabilities, as needed  Clearly informing the household of the status of their benefits, information needed from the household and any actions the household must take. Legal Authority Language requirements for all notices (federal): SNAP: 7 CFR § 272.4(b) 16.1 Notice of Eligibility If a SNAP initial application or recertification is approved, ESA will send the household a Notice of Eligibility. The notice must contain the following:  Benefit amount for ongoing benefits  If the initial allotment contains benefits for both the month of application and the current month’s benefits, an explanation that the initial allotment includes more than one month’s benefits and a clarification of the monthly allotment amount for the remainder of the certification period  Variations in the benefit level based on changes anticipated at the time of certification  Beginning and ending date of the certification period  Fair hearing rights information  Telephone number for the SNAP office or call center  Information regarding availability of free legal representation (if an individual or organization is available) Return