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ESA SNAP Policy Manual xv 23.1 Definition of a Recipient Claim ..................................................................................................... 246 23.1.1 Applying Income Disregards and Deductions ........................................................................ 246 23.1.2 Best Estimate of Income ........................................................................................................ 246 23.1.3 Reporting Overpayments ....................................................................................................... 247 23.1.4 When ESA Does Not Establish an Overpayment ................................................................... 247 23.1.5 Time Limitations on Calculating and Collecting Overpayments ............................................ 248 23.1.6 Determining an Overpayment’s Start Date ........................................................................... 249 23.2 Classification of Recipient Claims .................................................................................................. 250 23.2.1 Department Errors ................................................................................................................. 250 23.2.2 Inadvertent Household Errors ............................................................................................... 250 23.2.3 Suspected Fraud or IPV .......................................................................................................... 250 23.4 Offset of Recipient Claims ............................................................................................................. 252 23.4.1 Compromise ........................................................................................................................... 252 23.5 Collection of Recipient Claims ....................................................................................................... 254 23.5.1 Initiating Recovery ................................................................................................................. 254 23.5.2 SNAP Recoupment ................................................................................................................. 254 23.5.3 SNAP Overpayments Not Collected ....................................................................................... 255 23.6 Collection Action on Bankruptcy Cases ......................................................................................... 256 23.7 Delinquent Recipient Claims ......................................................................................................... 256 Chapter 24. Quality Control ...................................................................................................................... 257 24.1 Scope and Purpose ........................................................................................................................ 257 24.2 Sample of Cases ............................................................................................................................ 257 24.3 Case Review Process ..................................................................................................................... 257 24.4 QC Findings ................................................................................................................................... 258 24.5 SNAP Households’ Responsibility in QC Process ........................................................................... 258 Chapter 25. Appendix 1 ............................................................................................................................ 260 25.1 Terms, Abbreviations and Acronyms ............................................................................................ 260 Table 25.1.a. Glossary of Terms ........................................................................................................ 260 Table 25.1.b. Abbreviations and Acronyms ...................................................................................... 271 25.2 Assets, Income and Verification Charts ........................................................................................ 274 Table 25.2.a. Treatment of Assets Chart .......................................................................................... 274 Table 25.2.b. Treatment of Income Chart ........................................................................................ 283 Table 25.2.c. Verification Chart ........................................................................................................ 303