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ESA SNAP Policy Manual 122 SNAP household, the customer will remain ineligible for the remainder of their disqualification period. 9.3.6.3 Disqualification Notification Requirements A customer who fails to comply with the GWRs without good cause will be disqualified. Prior to disqualification, ESA must notify the customer. 9.3.6.3.1 Notification to Determine Good Cause Upon determining an individual failed to comply with the GWR, ESA must determine if good cause exists. If the information to establish good cause requires contact with the customer, ESA must send a Request for Contact (if the information was received during the certification period) or a Request for Verification (at initial application or certification) requesting the individual contact ESA within 10 days to provide documentary evidence to establish good cause. If the individual contacts ESA within 10 days and ESA determines good cause exists, ESA will record the good cause in the individual’s records. If the individual contacts ESA within 10 days and ESA determines good cause does not exist or the individual fails to contact ESA within 10 days, ESA will send a Notice of Adverse Action. 9.3.6.3.2 Notification for Failing to Comply Without Good Cause Upon determining that noncompliance with the GWRs has occurred without good cause, ESA will provide the household with a Notice of Adverse Action within 10 days. The Notice of Adverse Action will be specific to the individual and explain in easily understandable language:  The proposed action  The particular act of noncompliance committed that is the reason for the proposed action  That the customer may reapply, if appropriate, at the end of the disqualification period and be determined eligible if in compliance with the GWRs  The proposed disqualification period  The specific action(s) that must be taken to avoid disqualification  The telephone number of the SNAP office (toll-free number or a number where collect calls will be accepted for households outside the local calling area)  The name of the person to contact for additional information, if possible  The right to request a fair hearing  The availability of continued benefits  The liability of the household for any overissuances received while awaiting a fair hearing if the hearing official’s decision is adverse to the household  The availability of any individual or organization that provides free legal representation  Citations to specific laws and regulations supporting the adverse action Return