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ESA SNAP Policy Manual 86 If ESA cannot take further action on the application by the 30th day as a result of household delays, the household loses eligibility for benefits for the month of application. ESA sends the household a Notice of Denial informing the household that it has an additional 30 days to take the required action without filing another application. Benefits will begin from the date the household provides the required information if it is eligible. If the household fails to take the required action within 60 days after the date of the application, ESA does not need to take any further action after sending the Notice of Denial. 7.3.2 Department-Caused Delays Legal Authority Errors discovered by the state agency (federal): SNAP: 7 CFR § 273.17(b) A Department-caused delay occurs when ESA fails to do the following:  Offer or attempt to offer assistance in completing an incomplete application form.  Provide a Notice of Required Verification.  Offer assistance in obtaining required verification.  Provide at least 10 days for the household to provide missing verification from the date of the original request.  Schedule the required interview in a timely manner.  Notify the household that it missed its scheduled interview and that the household is responsible for rescheduling it.  Determine eligibility for the following: − Household’s recertification timely enough to issue benefits by the household’s next normal issuance when the household provided all required information in a timely manner − Household’s initial certification timely enough to provide an EBT card and have benefits available within 30 days for standard processing and seven days for expedited service when the household completed all required actions timely If ESA determines the household is eligible and ESA was at fault for the delay in the initial 30 days, ESA must immediately correct the error and approve the application. ESA will notify a household by the 30th day after the application date if the application is being held pending. The notice informs the household of any action it must take to complete the application process. If ESA needs additional verification, it must allow the household 10 days from the date ESA requested the missing verification from the household. If ESA is at fault for not completing the application process by the end of the second 30-day period and the case file is otherwise complete, ESA will continue to process the original application and determine eligibility for benefits. If the household is eligible and ESA was at fault for the delay in the initial 30 days, Return