Page 80

Refinement of the full monthly redemption report with EBT data through CT-WIC. Report captures data from multiple modules and redemption tables. Data had only been accessible through EPPIC and/or IT report requests. EPPIC access is not available to the local agency Coordinators, and data must be available as needed. FRVM staff Nutrition staff IT staff Access CT-WIC screens via SIM card technology on a tablet to allow real-time access to vendor information and provide electronic record of monitoring visits. Monitoring visits currently done on paper. Number of electronic documents available through the vendor portal to the MIS. Apple iPads can be used to access CT-WIC for in-store use. FRVM staff

Explore functionality for Adobe to integrate with Microsoft Teams and utilize for signing of training certificates and/or monitoring visits.

May 2024 Microsoft Office Hours and expanded use of Microsoft products FRVM staff 4.4 Training videos to supplement interactive vendor training Recordings through Microsoft Teams to develop training videos to incorporate into open enrollment and renewal interactive trainings.

March 2020 Consistent messaging for all training sessions. All trainings are now on Teams since the Covid pandemic. FRVM staff

Post on website for vendor use in training additional staff. March 2020 Assistance to vendors to train more employees on WIC policies and procedures. FRVM staff

Review information gathered from other states who utilize post- training tests, online assessments to test knowledge of training. March 2020 Training chapters will apply to different areas regarding minimum stocking requirements, transaction processing, violations, and sanctions. FRVM staff

4.5 Improve compliance investigation services.

Explore the use of summer interns and those seeking non-DPH internships for students to conduct compliance investigations. January 2024 Collaboration with criminal justice students or Connecticut Department of Emergency Services and Public Protection FRVM staff Explore the use of local agency WIC staff or non-WIC DPH staff to conduct compliance investigations. January 2024 Issued an RFP for compliance buys investigation. No responses received in FY21. FRVM staff