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Program Functional Area 4: Vendor Management

Goal 4: To improve communication and effectiveness in Vendor Management.

Objective: 4.1 Potential transition of EBT Processors Objective: 4.2 Develop policies and establish business processes for a Policy and Procedure Manual. Objective: 4.3 CTWIC Enhancements to streamline processes Objective 4.4 Training videos to supplement interactive vendor training Objective: 4.5 Improve investigation services through RFP process and inventory audits.

Objective Strategies/Activities Baseline Indicators Staff Assigned 4.1 Potential transition of EBT Processors Participate in Northeast Coalition of States (NCS) WIC Only monthly conference calls to finalize EBT Services with FIS. Joint program calls began January 7, 2021; WIC program calls separate from SNAP began in May 2024. Discussion of any common areas between states for contracting, timelines, and communications. FRVM staff IT staff Participate optionally in NCS SNAP Only monthly conference calls for updates on FIS implementation for SNAP in NERO states. Joint program calls began January 7, 2021; SNAP only calls separate from WIC began in April 2024. Discussion of any common areas between states for contracting, timelines, and communications. FRVM staff IT staff Contract negotiations with FIS. September 13, 2023 Bid submission May 13, 2021; FIS notified on 6/6/22 of their tentative awardee status for the EBT procurement. CT WIC notified on 3/29/23 that NY SNAP’s contract was signed by FIS and other states could begin contract discussions. CT WIC notified on 9/13/23 of the bid protest from Conduent being resolved and the execution of New York SNAP’s contract. FRVM staff IT staff Department of Administrative Services (DAS) DAS Draft WIC Contract and Statement of Work to USDA and FIS for review. June 2024 DAS approval of NASPO type contract provided on June 21, 2019. FRVM staff IT staff