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Based on FY23 MER results, the Program Operations Monitor will highlight at least 2 best practices for improving show rates at a Statewide meeting or other appropriate venue in FY24.

Determine if feasible to add a show rate indicator as a LAP statewide process objective for FY25.

or rescheduled. MER observations reveal that local agencies use participant email addresses to send/receive appointment documents.

Some local agencies have expanded appointment availability by offering virtual and or online appointment methods, which may be highlighted as best practices during the September Statewide meeting.

Until more clarity on the no show/show rate is provided, a process objective will not be created.