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refreshment and maintenance. 5.4 Increase staff knowledge and utilization of current Programming languages, tools and techniques.

Staff have access to training library Training on new version of Focus reports to leverage legacy reports with new dashboard technology. Staff have access to library as needed. Staff are utilizing training library. WIC IT Staff BITS is conducting some training for Power Apps and Power BI and LinkedIn trainings are available for all state staff now. 5.5 Implement new technologies to enhance productivity and system security.

Implement Office 365 for Local Agencies to access state resources. VPN connection to some resources, no access for others. Local agencies able to access applicable state resources and share files via Teams. WIC IT Staff All staff have now access to Office 365, that also provides self- service for password resets and file sharing with state staff. 5.6 Implementation planning for next EBT contract Complete state contract for EBT services. Convert from existing vendor to new vendor. Waiting on NY to vacate protest on award. NY completes master contract, contract awarded through DAS, conversion completed. State WIC Director WIC IT Staff FRVM Nutrition Unit Currently in negotiations with FIS, the selected contractor based on the Northeast Coalition of States bid. 5.7 Implement next MIS support contract The existing contract expires in 2023. Plan procurement strategy with FNS and start IAPD process. Have approval to use NASPO contract from DAS and have concurrence from FNS. IAPD created and statement of work published. State WIC Director WIC IT Staff

MIS maintenance and operations statement of work submitted to USDA for formal review and “meets determination” prior to execution. 5.8 Implement participant portal Add self service capabilities so participants can pre- enroll in WIC, upload documents, and make appointments New CT-WIC server configuration being updated to support applicable web services, and necessary security to support 40,000 users. Self-service portal implemented State WIC Director WIC IT Staff The participant portal is planned for FY2025- FY2026 pending the MIS M&O SOW execution. State WIC staff are currently developing surveys for participants and local agency staff as part of the planning phase to inform development.