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will be developed for state and local agency staff. The DPH Helpdesk did not implement new software for reporting issues. Local agency staff continue to call or email the DPH IT Helpdesk to report issues. The numbers below represent DPH IT Helpdesk tickets opened, resolved, and closed. FY23 (10/1/22-6/20/23) – 1770 Helpdesk tickets FY24 (6/21/23-6/20/24) – 1782 Helpdesk tickets
2.8 Local agency liaisons will make at least 1 in-person visit or phone call to each local agency to provide technical assistance in FY 2024. Liaisons will meet at least 2 times in FY24 to discuss tracking spreadsheet and local agency trends observed.
Updated LAP outcomes summary tool During technical assistance visits, local agency liaisons will discuss the local agency’s progress at achieving its measurable strategies for all nutrition outcome objectives.
Trends or issues identified at liaison meeting/discussion 2x/year.
Liaisons met internally three times in FY 2023 to discuss LAP checklist and overall trends from liaison visits. Significant technical assistance was provided due to the change in host agency contractors for several local agencies in FY 2024 and preparation for another host agency change in FY 2025. In addition, one local agency had Program Coordinator turnover which required additional liaison focus.
±See Functional Area 12, Data Quality, Analysis and Reporting for information Epidemiology and IT specific activities related to these strategies.