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CODE OF COLORADO REGULATIONS 9 CCR 2503-7 Income Maintenance (Volume 3)

35 3.758.49 Forfeiture of Benefit [Eff. 11/1/98] If the benefit is not properly claimed within the current federal fiscal year for the period of intended use, the household will forfeit the remaining benefit. 3.759 OUTREACH AND REFERRAL 3.759.1 COUNTY DEPARTMENTS 3.759.11 Operation [Rev. eff. 12/1/14] The county department has responsibility for the operation of a county wide outreach program. The outreach program shall be operated in accordance with guidelines contained in this section. The county may opt to contract with other agencies to perform all or part of the required outreach activities. Counties must assure that outreach includes: A. Coordination with other agencies, organizations, and groups to facilitate the participation of potentially eligible persons with emphasis on most vulnerable (e.g., elderly, disabled, home bound, non-English speaking); B. Access to Heating Fuel Assistance Program information and application forms. Outreach staff must identify locations in the county, such as community action programs, Social Security offices, low income housing sites, etc., for distribution of information, taking of applications, etc., through these sites. In addition, the county must have sufficient telephone lines to ensure access to information without requiring office visits; C. An effective county wide information and referral system involving local agencies and organizations; D. A referral system to weatherization and other energy conservation programs in the county; E. Special efforts to meet the needs of target groups (e.g., home visits for home bound, out stationing of outreach staff, etc.). County departments shall assist disabled and elderly (as defined in the “Definitions” section of these rules) applicants in completing applications and securing the required verification; F. Regular communications with cooperating agencies to identify concerns, problems, etc.; G. Encourage utility companies to refer their customers to the county departments. 3.759.12 Outreach Plan [Rev. eff. 11/1/03] The county department shall develop an outreach plan which describes specific activities the county will perform to carry out the specific responsibilities outlined in 3.759.11, above. The plan shall be available for public inspection at the county department. 3.759.13 Reporting Requirements County departments shall comply with outreach reporting requirements as prescribed by the State Department. Failure to comply may result in the recovery of outreach funds.