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CODE OF COLORADO REGULATIONS 8 CCR 1403-1 Colorado Child Care Assistance Program

61 6. Reimbursable drop in days; and/or, 7. Reimbursable absence payments X. Payment for services shall be forfeited if the original state-prescribed manual claim form is not submitted within sixty (60) calendar-days following the month of service. Y. Reimbursable activity, and/or transportation fees shall be billed for in accordance to the timeframe in which is outlined in the current fiscal agreement. Z. Child care providers shall not hold, transfer, or use an adult caretaker or teen parent's individual attendance credentials. If intentional misuse is founded by any county or state agency, the child care provider will be subject to fiscal agreement termination as outlined in section 3.115. 3.114.3 COMPLAINTS ABOUT CHILD CARE PROVIDERS Counties and the public may access substantiated complaint files regarding complaints about procedures other than child abuse at the Department, Division of Early Learning Licensing & Administration, or on the Department’s website at https://cdec.colorado.gov/find-child-care. A. Complaints about qualified exempt child care providers Complaints shall be referred to the Department, Division of Early Learning Licensing & Administration staff or appropriate contracted agencies the same day as it is received by the county when: 1. The complaint is about a qualified exempt child care provider, who is alleged to be providing illegal care. 2. The complaint is related to issues with a qualified exempt child care provider such as violation of non- discrimination laws or denial of parent access (does not include investigation of illegal care). B. Complaints about licensed child care providers The following guidelines shall apply to complaints received by counties about licensed child care providers: 1. If the complaint concerns child abuse or neglect, the county shall immediately refer the complaint to the appropriate county protective services unit. 2. If the complaint concerns a difference of opinion between a child care provider and an adult caretaker(s) or teen parent(s), the counties shall encourage the child care provider and adult caretaker or teen parent to resolve their differences. 3. Complaints shall be referred to the Department, Division of Early Learning Licensing & Administration staff the same day the county receives it when the complaint is about a family child care home or child care center and is related to noncompliance licensing issues.