Page 8
7 Benefits in Action (BIA) has developed a comprehensive outreach plan designed to increase both awareness of and access to SNAP benefits among eligible Coloradans. By leveraging their strong network of community partnerships and with continued support from CDHS, BIA is well- positioned to deliver targeted, effective outreach across the state. Their approach includes on- the-ground assistance, collaboration with subrecipients, and data-driven strategies to reach underserved and hard-to-reach populations. BIA is confident that these coordinated efforts will ensure reliable SNAP outreach coverage throughout Federal Fiscal Year 2026. Hunger Free Colorado Hunger Free Colorado is committed to connecting eligible Coloradans to SNAP via their SNAP Outreach work. This comes in the form of partnerships, collaborations, and commitments. Hunger Free Colorado will accomplish this work via the two programs funded through SNAP Outreach: SNAP PEAS and SNAP Outreach: ▪ SNAP PEAS (Partners Engaged in Application Assistance) – SNAP enrollment training and on-going support for organizations across the state, providing funding for them as sub-recipients, hosting Peak Pro licenses, facilitating telephonic signatures, overseeing compliance, and providing ongoing comprehensive training via the Online Learning Platform. ▪ SNAP Outreach – Hybrid approach of hotline and in person mobile outreach. ▪ Hotline & Referrals – Statewide bilingual food resource hotline taking cold calls and conducting active outreach and follow-ups based on referrals from community partners, such as hospitals, clinics, and physicians. Utilizing PEAKPro, HFC assists in SNAP application services. ▪ Mobile Outreach – On-site SNAP application assistance via PEAKPro at libraries, drop- in centers, county offices, clinics and other sites frequented by low-income communities. These strategies allow HFC to provide support in innovative ways to targeted regions. The HFC Hotline is statewide and allows staff to connect with those who are unable to travel to a physical location for reasons outside of their control (such as lack of transportation or mobility challenges). Many Coloradans experience the divide in digital access, and some lack fluency in technology. As a phone-based resource, HFC is also able to assist everyone, despite their situation. All their hybrid Hotline and Mobile Outreach navigators and specialists are fluent in Spanish. For individuals who are not English or Spanish speaking, HFC staff uses TransPerfect for interpretation. When the team members are providing mobile outreach, they are connecting with people who are already arriving at various services and locations, such as hospitals and libraries, which creates a broader reach for connection. Data HFC collects a wide variety of data which, when analyzed, helps them determine how to better engage SNAP eligible individuals, especially in hard-to-reach populations. The SNAP Outreach team records all hotline/mobile outreach and partner events into Salesforce and will continue to do so at a 95%-100% accuracy rate as evidenced by case and record review. Additionally, HFC will continue to use Power BI to assist in visualizing trends and identifying gaps in outreach strategy. HFC’s Client Services Data Workgroup (CSDW) is a formalized working space where various departments come together to influence the direction of HFC’s outreach strategies. This workgroup will reconvene, after a short summer break, in October of 2025. The goals of this workgroup are to improve data analysis and collection, understand trends in SNAP Outreach and hard-to reach- populations to increase outreach efforts and success. Further, this group will continue to support and fine tune client surveys and client stories collection. Currently, HFC conducts short post- interaction surveys to gauge satisfaction, capture barriers, and collect success stories for program