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How do your offered case management services support the participant in the E&T program and provide activities and resources that help the participant achieve program goals? Case management services are designed to be individualized and responsive to each client’s goals and barriers. EF POs conduct a comprehensive employability assessment and use that information to guide the development of an IEP, which captures the participant’s background, short- and long-term employment goals, responsibilities, referrals to resources, and action steps needed to reach their goals. The IEP and assessment together help determine the most appropriate services for each participant. For example, participants struggling to find employment during a supervised job search may be assessed for training opportunities. Individuals with justice involvement may receive support in obtaining background checks or referrals to reentry services. Participants enrolled in vocational training may only need monthly email check-ins, while others may require more frequent, face-to-face interaction. Supportive services, including participant reimbursements, are regularly discussed and offered during case management appointments to remove participation barriers. These tailored supports help ensure participants remain engaged and on track to meet their employment and training goals. How does the SNAP State agency ensure the case management services offered do not act as an impediment to successful participation in E&T? During the oversight process, technical assistance meetings, and training throughout the year, the State ensures case management is flexible, client-centered, and not overly burdensome. EF POs are encouraged to adjust the frequency and method of case management based on client needs and the component in which they are enrolled. For example, clients who are actively engaged in vocational training and making consistent progress may only need to check in monthly via email, rather than attending frequent in-person meetings. The use of monthly progress monitoring check-ins, the IEP, and the assessment allows case managers to tailor services without creating unnecessary administrative hurdles. Supportive services are proactively offered during each check-in to help remove barriers that could prevent successful participation. Furthermore, the State monitors case management frequency and delivery methods through administrative reports to identify and correct any practices that may inadvertently impede participation. 33