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which may raise a question of the Employee or Community Navigator’s impartiality, must be avoided. i. Any adjudicator who identifies a Conflict of Interest in an application (e.g. with an Applicant, member of the Applicant’s Household, or other information) will notify their immediate supervisor and take no action on the Applicant’s case. The supervisor will then transfer the application to another adjudicator within one (1) business day for continued processing. B. Authorization of Benefits 1. Benefit Calculations a. Standard LIHEAP benefits will be calculated using the LIHEAP Heating/Cooling Benefit Matrix as set by the current LIHEAP State Plan (See also LIHEAP Benefits). The Department may authorize up to $640 for a standard LIHEAP payment. i. This payment may be provided to approved Applicants one (1) time within the Eligibility Period (For example, see “Benefit Limits” below). The payment may be used to: A) Pay Energy Utility bills; B) Pay Energy Utility deposits and connection fees; C) Pay Arrearages; and D) Restore Energy Utility services (including payment of reconnection charges, fees, and penalties). b. The Department may authorize up to an additional $500 for a Crisis Assistance payment when the Applicant has exhausted their Standard LIHEAP benefit. i. A Standard LIHEAP benefit is exhausted when: A) The Standard LIHEAP benefit is not enough to cover the outstanding amount due at the time of approval (in this case, Crisis LIHEAP payment may be made at the same time as an approved Standard LIHEAP payment); or B) The Applicant was previously approved for, and has since exhausted, their full standard LIHEAP benefit. 31 of 41