Verification
Expenses must be verified only when any of the following occurs:
● New application
● Renewal application
● When a reported change in the expense or address is received (See Effecting Changes for change information)
● When the expense amount is questionable(g)
A current statement from a physician or psychologist indicating that the incapacitated adult requires supervision or personal care is needed to allow incapacitated adult care expenses.
For NA, all of the following must be verified:
● Transportation to and from a dependent care provider for the NA Dependent Care Transportation Standard.
● Information about the participant’s search for employment and about Supplemental Nutrition Assistance Program Career Advancement Network (SNAP) activities.
● The dependent child or incapacitated adult care expense amount.
Dependent child or incapacitated adult care expense amounts must be verified using documented or collateral contact verification before allowing the expense.
Verification that can be used for the expense amount includes, and is not limited to, any of the following:
● Paid receipt or participant's canceled checks.
● Screenshot of verification from the provider’s website or app.
● Collateral contact to, or a signed and dated statement from, the provider of the care. Provider documentation must contain all of the following information:
Name, address, and telephone number of the provider
Amount billed
How often billed
Period of time it covers
The name of the participant receiving the care
The name of the participant being billed
NOTE Collateral contact can only be made to clarify documented verification or when the participant is unable to obtain the verification and asks for assistance.