Scoring

Follow the steps below to determine the score for Aggression.

Step Action 1 Has the behavior caused one or more injuries that required medical attention in the last year? AND Does the behavior require close supervision and physical interruption? If YES to both questions, STOP. Give the customer a score of 4 - Extremely Urgent Problem. If NO to either question, continue to step 2. 2 Does the behavior: Occur at least once a day and require close supervision, CONSTANT verbal redirection or physical interruption, or a combination of the three interventions? OR Occur less than daily but requires physical interruption? If YES to either question, STOP. Give the customer a score of 3 - Serious Problem. If NO to both questions, continue to step 3. 3 Does the behavior: Occur weekly to every other day? AND Require close supervision, verbal or physical redirection, or a combination of the three interventions? If YES to both questions, STOP. Give the customer a score of 2 – Moderate Problem. If NO to either question, continue to step 4. 4 Does the behavior: Occur less than weekly? AND Require some additional supervision or verbal redirection in a few situations, or a combination of both? If YES to both questions, STOP. Give the customer a score of 1 – Minor Problem. If NO to either question, continue to step 5. 5 Has the aggressive behavior either: Not been observed? OR Occurred, but not at a level that requires intervention? If YES to either question, STOP. Give the customer a score of 0. If NO to both questions, the customer meets some scoring criteria above, go back to step.