During the PAS Interview

The following table includes tips for getting clear, complete information during the interview. Include the information when entering the comment. The comment should always include who gave the information.

Aggression Components Factors to consider Tips to gather the correct information Does the behavior fit the definition of aggression Is the behavior directed toward another person? Ask questions or use inquiry statements such as: Describe the customer’s physical attacks towards another person. What does he do? When the customer throws things “all over the place”, does she ever throw these items at another person? You said she threw a bottle and broke the television. What the target was when she threw the bottle. Are there safety concerns or risks with the behavior Ask questions such as: Does the customer put others at risk by doing this? What are the risks involved? Has he hurt another person before due to this behavior? How does this jeopardize the safety of others? Determine the intensity of the intervention How often someone intervenes, as well as the effort and physical involvement Ask questions such as: What is done in response to this aggressive behavior? How often is the intervention used? What type of intervention is used most often? How does the customer respond to you doing that? How well does the intervention work? What happens if you do not intervene? What happens when this does not stop the aggression? NOTE Document all information received about any interventions for aggression in the comment section. Determine the frequency of the behavior The past year Ask questions such as: How often does the behavior occur? Did the customer’s behavior cause a serious injury in the past year that required medical attention? If so, when did it happen and what type of medical attention was received. When was the last time this behavior happened?