1) Customer Statement is not Questionable or Inconsistent

Example #1 The customer provided proof that child support income recently stopped. This reduced income for the household. The customer does not know how they will meet their living expenses.

The customer’s statement is not questionable or inconsistent. No further proof for expenses exceed income (EEI) is needed for the application but must be reviewed again six months.

Example #2 The customer has no income reported and it is time for their annual renewal. When asked how the customer was meeting basic living expenses, the customer stated they were living off credit cards. The customer’s statement was accepted for proof for the new application. It has now been a year. The customer explained that they moved in with family who is not charging them for shelter costs and food. The customer already reported the move.

The customer’s statement is not questionable or inconsistent. The customer’s statement is acceptable proof that the customer does not have living expenses that exceed income.