15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: See Below Employees are provided with policy manual Other, describe: Grantee staff attends new staff orientation. AEO-LIHEAP staff participate in virtual and in-person meetings sponsored by DHHS/OCS, NEADA, NEUAC, and Apprise. Staff also solicits periodic advice from Apprise and VERVE. b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: See Below On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: In 2024, AEO changed the training model. We began hosting regional meetings that allowed area CBOs to come into a location that was local to four regions of the state for training. AEO staff moved to the next region during the next week. CBO staff responded well to the smaller groups. They were more open to asking questions. AEO will continue with this model in 2025. When technology is available, these meetings are recorded. c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: In July 2025 AEO sent a survey to all LIHEAP participating energy vendors asking about their interest in and availability for training. Based on the survey, AEO will consider developing training for energy vendors. 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.