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SNAP CERTIFICATION MANUAL – SECTION 16000 16800 Imposing the Disqualification - County Office Actions 16814 DRS Voice Response Unit (VRU)

record in the data file for the individual. If the Supplemental Nutrition Assistance Program Section can resolve the items on the error report received from FNS, the correction will be forwarded to FNS at the next available opportunity. However, errors that cannot be resolved by the Supplemental Nutrition Assistance Program Section are returned to the DHS County Office for resolution.

16814 DRS Voice Response Unit (VRU) SNAP Manual 12/01/00 The Voice Response Unit (VRU) provides recipient disqualification information for the DRS. The VRU is accessed by using a touch tone telephone, a six digit User ID, and a six digit password. Dialing 1-800-445-9498 accesses the VRU. The VRU should be accessed prior to approving an application from a household that moved to Arkansas from another state within the past three months. (All adult members of the household should be screened against the DRS VRU.) The VRU should be accessed prior to adding an adult member to an existing SNAP household if this member moved to Arkansas from another state within the past three months. The VRU should be accessed prior to imposing a disqualification if the individual appeared on the report “SNAP Recipients With Pending/Active Intentional Program Violations”. This query is needed to determine if this offense is first, second, or third offense. Since data from the old DRIPS system has not been updated to the new DRS for Arkansas, the case record must also be checked the offense is imposed.

16815 FACTS/DRS Interface SNAP Manual 12/01/00 Each month the Central Office, Supplemental Nutrition Assistance Program Section, receives a Match File of DRS cases from FNS. The DRS Match File contains information about individuals who are currently serving disqualification and individuals whose disqualification period has not yet been imposed. The DRS Match File is interfaced with a data file of active SNAP recipients. Individuals participating in a SNAP case who are on the DRS Match File are included on a report “SNAP Recipients With Pending/Active Intentional Program Violations”. The report is sent to the DHS County Office where the SNAP case is located.