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SNAP CERTIFICATION MANUAL – SECTION 15000 15800 Accepting Payment on an Overpayment 15630 Collection Action on Intentional Program Violation Cases

be applied to an overpayment, Part III of the DCO-273 must be completed to give the Overpayment Unit permission to apply the EBT benefits to the household’s overpayment. A copy of the completed DCO-273 must be supplied to the household, and a copy must be filed in the case record. Step 3: The Overpayment Unit will contact an ANSWER Support Unit worker by e-mail and request that the expunged benefits be restored to the household’s EBT account so that the Overpayment Unit can collect the benefits and apply them to the household’s overpayment. The SNAP Accounting Unit and the DHS county office (ES Supervisor) must receive a copy of the e-mail. The DHS county office must file a copy of the e-mail in the household’s case record. Step 4: The ANSWER Support Unit worker will authorize a restoration (code 614 - other) for the amount of the expunged benefits that will be applied to the overpayment. The amount restored must not exceed the total expunged benefits on the household’s EBT account. A copy of the authorizing screen will be provided to the Manager of the SNAP Overpayment Unit and the SNAP Accounting Unit via e-mail. Step 5: The Overpayments Unit will track the issuance of the restoration on the WFTD screen. If the household is not currently participating in the Supplemental Nutrition Assistance Program, the household will not be notified of the existence of the restored benefits. If the household is currently receiving SNAP benefits, the Overpayment Unit will advise the household of the day on which the expunged benefits are to become available. The household will be asked not to access their EBT account until 12:00 noon on that date so that the EBT benefits can be properly credited to their overpayment. Step 6: The Overpayments Unit will notify the household, the DHS county office (ES Supervisor), the SNAP Accounting Unit and, if applicable, the Fraud Unit when the expunged benefits have been applied to the household’s overpayment. A copy of the e-mail notification to the DHS county office must be filed in the household’s case record.