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SNAP CERTIFICATION MANUAL – SECTION 15000 15500 Overpayment Unit Responsibilities 15501 Recipient Overpayment Accounting System(ROAS)

15500 Overpayment Unit Responsibilities

SNAP Manual 03/01/02 The Overpayment Unit has the following responsibilities: 1. Reviewing the Benefit Overpayment Report (DHS-199) to determine if the information needed to substantiate an overpayment claim is contained in the documents. 2. Documenting the circumstances that resulted in the overpayment and the procedures and methods used to calculate the overpayment. 3. Requesting additional information if needed to substantiate the overpayment claim. 4. Activating the account in ROAS. 5. Sending a Demand Letter and Repayment Notice. 6. Monitoring claim payments and attempting to collect payments that are in arrears. Within 120 days of the date of receipt of an overpayment claim, the Overpayments Unit will have entered all substantiated overpayment claims into the automated Recipient Overpayment Accounting System (ROAS) as an active account.

15501 Recipient Overpayment Accounting System (ROAS) SNAP Manual 07/01/00 The ROAS is the automated accounts receivable system. This system contains data about each Benefit Overpayment Report (DHS-199) received in the Overpayment Unit and each valid claim processed for collection activity. The ROAS is indexed by debtor Social Security Number (SSN). Each SSN represents a specific account. Each account is sub-divided into a specific category by the agency program in which an overpayment has occurred. Each category is sub-divided by a specific claim number for each separate overpayment that has been established against the debtor represented by the SSN. All identifying information specific to the debtor account is entered into and contained in the ROAS. An overpayment report becomes a valid overpayment claim only after verification has been completed and the claim has been entered into the ROAS as an active account. Overpayment claims processed by the Overpayment Unit without evidence of fraud are considered “civil” claims.