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SNAP CERTIFICATION MANUAL – SECTION 14000 14900 SNAP EBT Adjustments 14360 Account Balances

14900 SNAP EBT Adjustments

SNAP Manual 06/01/02 An EBT adjustment occurs when benefits are returned to a household’s account after they were deducted in error. EXAMPLE: A household member uses an EBT card to purchase groceries. Due to a system error, SNAP benefits are debited from the household’s EBT account twice for the same transaction. The household has 90 days from the date of the problem transaction to contact the Arkansas EBT Help Desk at 1-800-997-9999 and inform the customer service representative that a problem has occurred. The household will need to tell the customer service representative the date, time and location of the transaction and the amount of SNAP benefits that were debited in error. If this is found to be a legitimate request, the funds should be returned to the household’s EBT account within 10 business days from the date the household filed the report with the Arkansas EBT Help desk. A business day is any calendar day other than a Saturday, a Sunday or a federal holiday. If the household’s request for a credit adjustment is denied, the household may request an administrative hearing (see SNAP 14922). The EBT Unit will provide documentation to the county office for the hearing. No action will be taken to credit the household’s EBT account to correct the alleged system error unless the hearing decision is in the household’s favor.