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SNAP CERTIFICATION MANUAL – SECTION 14000 14600 Group Living Arrangements 14360 Account Balances

14600 Group Living Arrangements

SNAP Manual 03/01/00 Eligible SNAP clients residing in a group living arrangement are certified as a one person household. In these facilities the customer may or may not be certified through an authorized representative (AR) who is an employee of the group living arrangement (see SNAP 982). In order to avoid duplicate entries on the ANSWER System, the AR will not be classified as an alternate payee or the primary payee. Instead, the authorized representative will maintain physical control over the EBT card and PIN. These decisions will be made by the group living arrangement on a case by case basis.

14700 Homeless Households

SNAP Manual 12/01/03 A homeless household’s EBT card will be mailed to the household if the household has an address considered deliverable by the U.S. Postal Service. For example, the EBT card could be mailed to a general delivery address or sent to a homeless shelter. If the household does not have an address, the EBT card may be sent to the county office. Any time the county office’s address is used by a homeless household to receive an EBT card, the receipt of the EBT card must be recorded in the County EBT Card Log. A sample of this log is provided in The Arkansas Benefits Transfer Handbook. Any EBT card received in a county office must be held in a safe or in a locked file cabinet in a secure location within the office. County office staff must not have routine access to the safe or file cabinet where EBT cards are held. If an envelope containing an EBT card is opened before the envelope is delivered to the household, a supervisor or designee must destroy the EBT card. The destruction of the EBT card will be recorded on the Affidavit of Destruction for EBT Card and PIN Log. A sample of this log is provided in The Arkansas Benefits Transfer Handbook. The household must call the Help Desk at 1-800-997-9999 to request another EBT card and PIN. If a homeless household fails to pick up the EBT card within 90 days, the EBT card must be destroyed. All destroyed EBT cards must be recorded on the Affidavit of Destruction for EBT Card Log. The destruction of the EBT card must also be recorded in the SNAP case record. Any household that appears in the county office after the destruction will be instructed to call the Help Desk at 1-800-997-9999 to request a new EBT card.