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SNAP CERTIFICATION MANUAL – SECTION 14000 14200 Failure to Extract on Daily Issuance 14135 Code 500 Special Transactions

Error Message Explanation Action Required CASE NOT OPEN - 600 TRANSACTION The SNAP case is in closed status and a 600 transaction was keyed to the WFMO screen. The restored benefits cannot be authorized via WFMO. Contact ANSWER System Support. CASE OPEN & THIS WFMO REC The SNAP case is in open status with a certification period that does not include the current month and the 600 transaction was keyed to the WFMO screen. The restored benefits cannot be authorized via WFMO. Contact ANSWER System Support. CASE CLOSED & THIS WFMO REC The SNAP case is in closed status and a 650 transaction was keyed to the WFMO screen. The benefits cannot be authorized via WFMO. Contact ANSWER System Support. ISSUED BENEFIT GREATER THAN MAX The amount of benefits on the SNAP case was greater than the maximum benefit amount of $1,800. Contact ANSWER System Support. CANNOT EXTRACT RETRO The beginning month of the certification period is not a month earlier than the current month or the case was closed before the retro benefits extracted. Contact ANSWER System Support. ISSUED VALUE EQUAL ZERO The current month’s benefits prorated to zero. Or The certification period does not include the current month. If prorated retroactive benefits are less than $10.00, this message will appear. No action is required. If the certification period does not include the current month but the benefits are for a prior month, a restoration will be authorized. If not, the certification period must be corrected to reflect the current month by approving another application with the correct certification period. When the application is approved, the benefits for the current month will extract.