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SNAP CERTIFICATION MANUAL – SECTION 13000 13300 Restored Benefits 13210 How to Determine Amount of Supplement

13300 Restored Benefits

SNAP Manual 10/01/03 Any household may request (in writing or orally) a restoration of benefits. A household is not required to go through the administrative hearing process before requesting a restoration. There is no time limit for making such a request. For example, in February 2001 a household may request a restoration of benefits based on a closure that occurred in March 2000. All requests for a restoration of benefits will be evaluated within 10 days of the day the request was received. If the household is entitled to a restoration, the steps specified in SNAP 13310 will be completed. If the household is not entitled to a restoration, a Notice of Action (DCO-1) will be completed. The DCO-1 must specify that the request for a restoration has been denied, must provide the reason for the denial, and must state that the household has 90 days to appeal the agency’s decision. The household will be entitled to a hearing as specified in SNAP 13360. Restored benefits will be issued when a household received an under-issuance of SNAP benefits in a previous month for reasons such as, but not limited to, the reasons listed below: • County office worker error • Incorrect computer entry • Computer error • Mismatch or computer error at the time of an automaticchange • Erroneous denial of an application • Erroneous closure of an active case (including an automatic closure) that causes a loss of benefits • Issuance of an insufficient benefit amount because a reported change wasnot processed in accordance with the processing standards in SNAP11410 • Failure to process a mid-point review or a SNAP semi-annual report received in the county by the end of the report month • Reversal of a county decision through the administrative hearing process when the household is determined eligible or entitled to more benefits • An under-issuance of benefits discovered through a quality assurance review if the error is assessed to the agency • Correction of errors in federal or state regulations using special instructions issued when such a restoration is required