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SNAP CERTIFICATION MANUAL – SECTION 12000 12400 Unclear Information 12450 Reports by Individuals / Generally KnownInformation

3. A county worker observes a member of a currently certified household working at a job although no employment or a different employer has been reported by the household. When information on an occasional reporting household becomes known to the agency through general sources, the worker will follow the procedures in SNAP 12400 to substantiate the information. When information becomes known about a limited reporting household including those households subject to semi-annual reporting, the information must be analyzed to determine if the case will be affected right away. For example, if all household members have died or moved from the State, the case must be closed. If a household member has been observed working, all circumstances regarding the unreported income will be documented in the case record. The employment will be verified when the next semi-annual report or application is submitted. An overpayment will be prepared for any months during which an over issuance occurred due to the household’s failure to timely report a change in circumstances.

12451 Returned Mail SNAP MANUAL 02/01/18 When mail is returned by the post office with a message from the post office indicating that the addressee is unknown, has moved and left no forwarding address, or that the address provided does not exist, a Request for Contact (RFC) must be sent. If the addressee does not respond to the RFC then a 10 day notice to close the case will be sent. The worker must ensure that a county office error did not cause the mail to return. The county office worker must also ensure that the household has not reported an address change which was not processed or was processed incorrectly. The returned mail, including the envelope, must appear in the case record. The action to close the case must be fully documented.