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SNAP CERTIFICATION MANUAL – SECTION 12000 12400 Unclear Information 12441 Field Investigators and Out of State EBTTransactions

2. If the household has failed to timely report a change in circumstances, a notice will be issued to the household. If the household’s benefits will decrease as a result of the change, an advance notice of adverse action must be issued. (An advance notice is required since a semi-annual report is not being processed.) If the household’s benefits will increase as a result of the change, an adequate notice will be issued to the household. If the household must verify information as a result of the report, an RFC must be issued to the household. See SNAP 12400 for instructions. 3. An overpayment will be prepared for any month in which an over issuance occurred. See SNAP 15400 for instructions on preparing overpayments. If the report is unsubstantiated, the worker will follow the procedures in SNAP 12400.

12441 Field Investigators and Out-of-State EBT Transactions SNAP MANUAL 04/01/05 If a field investigator determines that a household has been consistently, and without apparent reason, spending SNAP EBT benefits in a state other than Arkansas, an investigation may be initiated. (For example, a household that lives in a city situated near a state line may consistently spend their benefits in a grocery store in the neighboring state. This would not constitute a questionable situation and no investigation would be necessary.) If the field investigator finds through the investigation that the household has apparently moved from the State, the investigator will seek to verify the move. If the investigator can verify that the household has moved from Arkansas to another state, he or she will provide the verification to the DHS county office worker along with his or her report. If not, the investigator will indicate to the county office worker that he or she was unable to verify that the household has moved from Arkansas to another state. If the field investigator provides verification that a SNAP household has moved from Arkansas to another state, the worker will immediately close the SNAP case. A notice may be sent to the household’s last known address. If the field investigator was not able to verify that a SNAP household has moved from Arkansas to another state, the worker will issue a request for contact to the household’s last known address. See SNAP 12400 for additional instructions. If the household does not respond to the