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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 700 Discrimination 710 Rude Treatment

700 Discrimination

SNAP MANUAL 01/01/96 No person in the United States will, on the grounds of race, color, national origin, age, sex, disability, political affiliation or religion be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under the Supplemental Nutrition Assistance Program. Specific acts of discrimination may include: • Denial of benefits or services to an individual or household on the basis of race, color, national origin, age, sex, disability, political beliefs, or religion; or • Distinction in the quality, quantity, or manner in benefits are provided on the basis of race, color, national origin, age, sex, disability, political beliefs, or religion; or • Segregation or separate treatment of individual in any manner related to the receipt of program benefits on the basis of race, color, national origin, age, sex, disability, political beliefs, or religion; or • Use of criteria or methods of administration which have the effect of defeating or impairing the objectives of the Supplemental Nutrition Assistance Program to serve all individuals without regard to race, color, national origin, age, sex, disability, political beliefs, or religion; or • Selection of sites for certification and/or issuance offices that have the effect of excluding individuals based on race, color, national origin, age, sex, disability, political beliefs, or religion.

710 Rude Treatment SNAP MANUAL 01/01/07 The Department of Health & Human Services will not condone rudeness, disrespect, or any other ill treatment of program applicants/recipients or the general public. Any substantiated claim of ill treatment of these individuals is in non-compliance with DHS policies and procedures. Complaints of rude treatment will be handled in the same manner as discrimination complaints. See DHS Administrative Policy 1068.