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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 600 Program Complaints Overview

Pulaski County – 682-8233 TDD 682-8820 The address and phone number of the Customer Assistance Unit must, at a minimum, be posted in each waiting area in the DHS County Office. In Pulaski County offices, the local Client Assistance number must be posted. When Customer Assistance receives a complaint, the Customer Assistance worker will complete a DHS-110, Complaint Report. The form will be routed according to its instructions. 3. Administrative Hearing Requests A household or its representative may request an administrative hearing by making any clear expression, oral or written, that it wishes to appeal a decision or to present its case to a higher authority. Full instructions for requesting a hearing may be found in SNAP 16300- 16400. 4. Other Methods of Making a Complaint Some households choose to direct their complaints to public officials or to central office personnel other than the Customer Assistance Unit. When a central office unit other than the Customer Assistance Unit receives a complaint, a DHS-110 must be completed by the individual receiving the complaint. Civil Rights complaints will be routed to the DHS EEO Manager. See SNAP 722 for the address. Other complaints will be routed according to form instructions. When public officials request information regarding a complaint, such requests must be honored. See SNAP 510 for the policy on disclosure of information from a case record before answering such requests.

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Official source

SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 600 Program Complaints Overview

Pulaski County – 682-8233 TDD 682-8820 The address and phone number of the Customer Assistance Unit must, at a minimum, be posted in each waiting area in the DHS County Office. In Pulaski County offices, the local Client Assistance number must be posted. When Customer Assistance receives a complaint, the Customer Assistance worker will complete a DHS-110, Complaint Report. The form will be routed according to its instructions. 3. Administrative Hearing Requests A household or its representative may request an administrative hearing by making any clear expression, oral or written, that it wishes to appeal a decision or to present its case to a higher authority. Full instructions for requesting a hearing may be found in SNAP 16300- 16400. 4. Other Methods of Making a Complaint Some households choose to direct their complaints to public officials or to central office personnel other than the Customer Assistance Unit. When a central office unit other than the Customer Assistance Unit receives a complaint, a DHS-110 must be completed by the individual receiving the complaint. Civil Rights complaints will be routed to the DHS EEO Manager. See SNAP 722 for the address. Other complaints will be routed according to form instructions. When public officials request information regarding a complaint, such requests must be honored. See SNAP 510 for the policy on disclosure of information from a case record before answering such requests.