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SNAP CERTIFICATION MANUAL – APPENDIX Q

Resolving Discrepancies SSA Quarters of Coverage History System Problems with the Social Security Number (SSN) If the alien indicates that he or she used more than one SSN or allowed others to use his or her SSN, then he or she will need to contact the local Social Security Office to resolve the issue or call 1-800-772-1213 to set up an appointment. Provide the individual with a copy of the WQRY screen and tell him or her to take the copy when he or she goes for the appointment. The alien may participate in the Supplemental Nutrition Assistance Program, if otherwise eligible, for up to six months while awaiting information from SSA. Inadequate Information on File Sometimes there is not enough information on the SSA record to determine whether there is a potential qualifying quarter of work. If so, you will see the following codes: # - Questionable QC that can occur 1952 through 1977. Z - Questionable QC that can occur 1952 through present. If you see these codes in a quarter and the applicant does not meet the 40 qualifying quarters requirement without them, SSA will investigate the earnings and either confirm or deny the quarter. Refer the case to SSA Office of Central Records Operations via a Request to Resolve Questionable Quarters of Coverage (SSA-512). A form SSA-512 may be found in the FORMS section of this appendix. You may duplicate this SSA-512 and use it when needed. The SSA-512 must contain the following information: • Name • Social Security Number • Date of Birth • Year or Years in Question • Return Address • Copy of the WQRY screen A separate form SSA-512 is required for each SSN to be investigated. Mail the request and the copy of the WQRY screen to: SSA, OCRO P.O. Box 33015 Baltimore, Maryland 21290-3015 Allow 45 days for processing. If, after 45 days, you need to follow up on the status of the request, you should once again access the WQRY screen. If the entry has been updated, the # or Z will be overlaid with a code N or C. If the QQ pattern has not been updated after 60 days, call