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The printed receipt provided to the WIC customer is a record of what was purchased at the vendor’s store. Vendors must provide WIC customers with printed receipts in accordance with receipt requirements listed in the USDA Operating Rules WIC EBT.

Troubleshooting an eWIC Transaction Cashiers must help troubleshoot why an item isn't ringing up and provide the best solution for the customer.

There are six primary reasons an item may not ring up:

1. Item is not an Alabama WIC approved item.

2. Fresh fruits and vegetables are not mapped. The item will need to be mapped by the corporate office or by vendor staff such as the pricing coordinator or produce manager.

3. Participant is not issued the WIC approved item.

4. Participant does not have enough of the benefit available to make the purchase.

5. APL may not be the most up to date version.

6. eWIC transaction exceeds 50 unique WIC approved food items (both UPCs and PLUs). WIC approved food items above 50 unique UPCs/PLUs will need to be separated into a separate transaction.

Even though the APL controls what products customers can buy, the Alabama WIC Approved Foods Brochure is still an essential tool that lists allowable food types, brands, and sizes of products. It can be used as a troubleshooting tool when foods are not ringing up as WIC approved and to help customers find the right foods. Additional food brochures can be requested by contacting the State WIC Office.

The Alabama WIC Approved Foods Brochure is also available by downloading the WIC Shopper App. The app allows store personnel to access the brochure right from their phones, scan items to determine if an item is AL WIC approved or not, submit items to the State WIC Office for Nutrition review, etc.

Understanding the reasons a product does not ring up as WIC approved will help store personnel assist WIC customers in using their eWIC card. Always remember WIC customers should be treated in the same polite and courteous manner as other customers.