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State Plan Checklist - FOOD DELIVERY 8/14/2026 Page 11

AL WIC Procedure Manual Ch. 7 Special Populations, Sec. 7.2

Food Instrument Redemption and Disposition

16. The State agency system assures 100% disposition of all Food Instruments: Yes No 17. For EBT systems disposition, does the State agency link the Primary Account Number (PAN) associated with the electronic transaction to valid issuance records? (This can be done by matching the electronic benefit record for the household to redemptions by the EBT card number (PAN) at the aggregate household benefit level.)

Yes No

18. Does the disposition happen within 120 days of the first date of use for the participant? Yes No

Customer Service Standards

19. The State agency’s customer service procedures enable participant or proxies to do the following during non-business hours: [X] Report a lost/stolen/damaged card [ ] Report other card or benefit issues [X] Receive information on the EBT food balance [X] Receive the current benefit end date [ ] Other

20. Describe how the State agency responds to reports of lost/stolen/damaged cards within one business day of the date of the report.

21. Lost / Stolen / Damaged Food Instruments - Please attach and cite the policies and procedures for replacing lost, stolen, or damaged Food Instrument, including how the eWIC cards reported lost/stolen/damaged are automatically deactivated.