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State Plan Checklist - FOOD DELIVERY 8/14/2026 Page 10

12. The State agency’s proxy policy includes the following: [ ] Limits the number of participants a single proxy may sign for, except that a proxy may pick up Food Instruments for all homeless WIC participants in a facility [ ] Limits proxy to specified number of Food Instrument pick-ups [ ] Limits proxy to a minimum age [ ] Limits proxy assignment to local WIC staff [X] Proxies are required to show identification card at Food Instrument pick up [ ] Other

13. What are the State agency procedures for providing customer service during non-business hours for participant / vendor / farmer inquiries? [X] EBT toll free number [X] Other Specify: The State Agency has a customer service line that is available 24 hours a day. Special Food Instrument Issuance Accommodations

14. The State agency has established food delivery procedures in cases of natural disaster and emergencies including: [X] Mailing food instruments [X] Remote benefit issuance [ ] Direct distribution [ ] Home food delivery [ ] Adjusting vendor selection and/or limiting criteria [ ] Accepting and/or processing applications outside of normal timeframes [X] Adjusting minimum requirements for variety and quantity of foods [X] Other Specify: Direct orders of infant formulas during retail availability issues due to a recall or supply chain disruption.

15. Does the State agency adapt its food delivery system to accommodate the needs of homeless individuals? Yes No ADDITIONAL DETAIL - Food Delivery Appendix and/or Procedure Manual (citation):

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Official source

State Plan Checklist - FOOD DELIVERY 8/14/2026 Page 10

12. The State agency’s proxy policy includes the following: [ ] Limits the number of participants a single proxy may sign for, except that a proxy may pick up Food Instruments for all homeless WIC participants in a facility [ ] Limits proxy to specified number of Food Instrument pick-ups [ ] Limits proxy to a minimum age [ ] Limits proxy assignment to local WIC staff [X] Proxies are required to show identification card at Food Instrument pick up [ ] Other

13. What are the State agency procedures for providing customer service during non-business hours for participant / vendor / farmer inquiries? [X] EBT toll free number [X] Other Specify: The State Agency has a customer service line that is available 24 hours a day. Special Food Instrument Issuance Accommodations

14. The State agency has established food delivery procedures in cases of natural disaster and emergencies including: [X] Mailing food instruments [X] Remote benefit issuance [ ] Direct distribution [ ] Home food delivery [ ] Adjusting vendor selection and/or limiting criteria [ ] Accepting and/or processing applications outside of normal timeframes [X] Adjusting minimum requirements for variety and quantity of foods [X] Other Specify: Direct orders of infant formulas during retail availability issues due to a recall or supply chain disruption.

15. Does the State agency adapt its food delivery system to accommodate the needs of homeless individuals? Yes No ADDITIONAL DETAIL - Food Delivery Appendix and/or Procedure Manual (citation):