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Training Materials Available for Alabama WIC Staff Updated for FY2027 Staff Type of Training and Topics Format Location Frequency All WIC Staff ADPH Civil Rights Training (WIC Procedure Manual Chapter 10, 10.10 includes specific topics included) Document Learning Content Management System (LCMS) Required annually for all employees CPAs, Lab Aides

Anthropometrics Guidance • Procedures for Weighing and Measuring Bloodwork Procedures Document WIC Provider Guidance Manual As Needed Clerks Clerical Training Plan • WIC Program Overview • Technology Literacy • Civil Rights • Communication • Certification • Benefit Issuance • Benefit Redemption • Scheduling • Nutrition Education • Critical Thinking Document Document Library Required for New Employees, portions may be used for Refresher training as needed Clerks, CPAs, Lab Aides Crossroads User Manual for Beginners • Logging into Crossroads • Searching for Participant or Family • Creating a New Family/Add Participant • Access to Reports • Add Walk-in Appointments • View Clinic Family Workflow Dashboard • Create and Manage Alerts Document Document Library Required for New Employees (Clerical and CPA Training Plans), As Needed refresher Clerks, CPAs, Lab Aides Food Package Changes 2026 • Review all default food packages changes that will go into effect on October 1, 2025 • Understand how food packages will be updated and tailored • New allowable substitutions Document Document Library As Needed