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26 8.2 Denials When the local agency denies an application, the household must be notified of the denial in writing and a copy of the letter should be placed in the client’s file. A sample denial letter is in Appendix O. If the agency has the applicant’s email address, the denial notification can be emailed.

8.3 Applicant Cooperation When an applicant refuses to answer questions, fails to provide information within his capacity necessary to establish eligibility, or acts in a threatening or violent manner, then he is considered to be non-cooperative and is not eligible for LIHEAP. The local agency must provide the applicant with a copy of LIHEAP-104 Form, Summarized Eligibility Requirements, (Appendix J) which details the right to a fair hearing.

A new application may be accepted when the applicant demonstrates his willingness to cooperate with the local agency in the determination of the household's eligibility for assistance.