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7.1 UTILITY COMPANIES, COOPERATIVES, MUNICIPALITIES, AND PROPANE VENDORS .............................. 22 7.2 PUBLIC HOUSING AUTHORITY .................................................................................................. 22 7.3 BUSINESSES ......................................................................................................................... 22 7.4 NON-SUBSIDIZED ELIGIBLE RENTERS ......................................................................................... 22 7.5 WOOD, COAL, OR KEROSENE DEALERS...................................................................................... 23 7.6 VENDOR REFUNDS ................................................................................................................ 24 8. COMPLETING AN APPLICATION ..................................................................................... 25 8.1 PENDING APPLICATION .......................................................................................................... 25 8.2 DENIALS .............................................................................................................................. 26 8.3 APPLICANT COOPERATION ...................................................................................................... 26 9. APPLICANT FILE MANAGEMENT..................................................................................... 27 10. FAIR HEARINGS .......................................................................................................... 28 10.1 BASIS FOR REQUEST .............................................................................................................. 28 10.2 FORMAT OF REQUEST ............................................................................................................ 28 10.3 HEARING PROCEDURES .......................................................................................................... 29 10.3.1 Local Agency Responsibilities .................................................................................... 29 10.3.2 State Office Responsibilities ...................................................................................... 29 10.4 WITHDRAWAL OF REQUEST .................................................................................................... 29 10.5 ABANDONMENT OF HEARING .................................................................................................. 30 11. GRIEVANCE POLICY .................................................................................................... 31 12. LOCAL AGENCY LIHEAP FUNDS ................................................................................... 32 13. ERRONEOUS PAYMENTS (OVERPAYMENTS/INELIGIBLE PAYMENTS) ........................... 33 12.1 TYPES OF ERRONEOUS PAYMENTS ............................................................................................ 33 12.1.1 Applicant Error .......................................................................................................... 33 12.1.2 Local Agency Error .................................................................................................... 34 12.1.3 Suspected Fraud ........................................................................................................ 34 12.2 REVIEW AND REPORTING OF ERRONEOUS PAYMENTS ................................................................... 34 12.2.1 Review Procedures .................................................................................................... 34 12.2.2 Reporting Process...................................................................................................... 35 12.3 RECOVERY OF ERRONEOUS PAYMENTS ...................................................................................... 35 12.4 DEBARMENT FROM LIHEAP ................................................................................................... 36