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TABLE OF CONTENTS

1. INTRODUCTION AND USE OF FUNDS ................................................................................ 1 2. DEFINITIONS ................................................................................................................... 2 3. TYPES OF ASSISTANCE ..................................................................................................... 5 3.1 REGULAR ASSISTANCE .............................................................................................................. 5 3.2 CRISIS ASSISTANCE .................................................................................................................. 5 3.2.1 Determination of a Crisis............................................................................................. 6 3.2.2 Resolving a Crisis ......................................................................................................... 7 3.2.3 Documentation of a Crisis ........................................................................................... 8 4. ELIGIBILITY REQUIREMENTS ............................................................................................ 9 5. DOCUMENTATION TO VERIFY ELIGIBILITY ...................................................................... 11 5.1 PHOTO ID ........................................................................................................................... 11 5.2 SOCIAL SECURITY CARDS ........................................................................................................ 12 5.3 RECENT BILL ........................................................................................................................ 12 5.4 CUSTODY DOCUMENTATION ................................................................................................... 13 5.5 PROOF OF INCOME ................................................................................................................ 13 5.5.1 Countable Income ..................................................................................................... 13 5.5.2 Non-Countable Income ............................................................................................. 14 5.5.3 Income Verification ................................................................................................... 15 6. DETERMINING PAYMENT AMOUNTS ............................................................................. 17 6.1 REGULAR ASSISTANCE PAYMENTS ............................................................................................ 17 6.1.1 Subsidized Housing Tenants (Public Housing, Housing Choice Voucher, Other) ...... 17 6.1.2 Pre-pay Households .................................................................................................. 18 6.1.3 Non-Subsidized Eligible Renters ................................................................................ 18 6.1.4 Mixed-Status Households ......................................................................................... 18 6.1.5 Non-Custodial Child ................................................................................................... 19 6.1.6 Additional $50 to High Energy Need Households ..................................................... 19 6.2 CRISIS ASSISTANCE PAYMENTS................................................................................................. 19 6.2.1 Not Exceed 200% of Regular Assistance Amount ..................................................... 19 6.2.2 Minimum Amount Required by Vendor .................................................................... 19 6.2.3 Pre-pay Households .................................................................................................. 19 6.2.4 Additional $50.00 to High Energy Need Households ................................................ 20 6.2.5 Allowable Costs ......................................................................................................... 20 6.2.6 Disallowed Costs ....................................................................................................... 21 6.2.7 Window Air Conditioning Units ................................................................................. 21 6.2.8 Minor Repairs or Replacement ................................................................................. 21 7. VENDORS ...................................................................................................................... 22