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12 5.2 Social Security Cards Social Security cards of the applicant and all household members living in the household at the time of application are required. The name and all numbers on the Social Security card(s) must be visible. Refer to the definition of “Household” in Section 2 for clarification if needed.

If a card has been lost or stolen or the information on the card is not clearly visible, documentation from the Social Security Administration indicating that the household member has applied for a new card is acceptable or the applicant may present tax returns, tax documents, or another State/Federal form that denotes the household member’s Social Security number.

Enter the individual’s Social Security number into FACSPro and advise the applicant that the card must be brought in the next time the household applies for assistance. In addition, enter this information into FACSPro Customer Notes.

If a household member’s Social Security card has the words “NOT VALID FOR EMPLOYMENT” or “VALID FOR WORK ONLY WITH DHS AUTHORIZATION” printed on the card, the local agency must verify alien status.

Examples of documentation verifying qualified alien status include:

• Permanent Resident Card (I-551), also known as a “Green Card” • Unexpired foreign passport stamped by the U.S. Government indicating that the holder has been "Processed for I-551" • Permanent Resident Re-entry Permit (I-327) • Arrival Departure Form I-94 with “Temporary I-551” stamp and photo • Travel Document issued to Permanent Residents (I-327) • Travel document issued to Refugees (I-571) • Form I-94 stamped with one of the following statuses: Asylee, Parolee or Parole, Refugee, Asylum, HP-humanitarian parolee, PIP-public interest parolee, or Cuban- Haitian Entrant

If a household member is a non-qualified alien, leave the Social Security number field blank in FACSPro and select “Non-Qualified Alien” from the drop-down menu for the SSN Response field.

5.3 Recent Bill The recent heating or cooling bill displaying the account name and the account number is required. The account must be in the head of household’s name, their spouse’s name, or the landlord’s name. If the client is renting and the landlord requires the heating/cooling bill to be