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FILING BY PHONE To file by phone, call 866-234-5382, (800-548-2546 (TTY), 711 (Voice), or www.alabamarelay.com). You will be connected to a claims specialist who will help you to complete your application. If possible, call from a landline to prevent your call from dropping and your application information from being lost. Telephones and computers are available for use at a local Alabama Career Center. To find the center nearest you, visit alabamaworks.workforce.alabama.gov and choose the contact us link, or see the inside back cover of this booklet. For general information, and questions about previously filed claims, please schedule a callback with the UC Claimant Inquiry Line, at 800-361-4524 (for TTY 800-548-2546), or visit www.workforce.alabama.gov.

CLAIM PROCESSING TIME Once you’ve filed your initial claim, you’ll most likely get your first benefit payment within three weeks, provided you filed you application correctly and have met all eligibility requirements. Providing incorrect or incomplete information on your claim application can delay payment of benefits.

CHANGE OF ADDRESS If your address changes after you file your claim, call the UC Claimant Inquiry Line at 800-361-4524 (TTY 800-548- 2546) to update your address. Call as soon as your address changes so that payments, and other correspondence are sent to your correct address. You can also change your address in the Claimant Portal. You should always notify your nearest U. S. Post Office of your change of address. It is your responsibility to keep the Unemployment Compensation Division informed of your correct mailing address.

WHAT TO DO IF YOU RETURN TO WORK AND BECOME UNEMPLOYED AGAIN If you become unemployed again after returning to work, reopen your claim. You can do this, either online at www.workforce.alabama.gov or by calling the claims line at 866-234-5382 (TTY 800-548-2546). Please reopen your claim as soon as you become unemployed. Don't wait until you receive your last paycheck. Your claim will not be backdated, so it’s important for you to file right away. We’ll notify your most recent employer that you filed a claim and will ask them to provide information about why you’re no longer working.

DISCLOSURE OF INFORMATION AND REQUESTS FOR YOUR INFOMATION Your claim information is considered confidential. The law and various regulations allow us to report your unemployment income to the Internal Revenue Service, the Alabama Department of Revenue, and other governmental agencies. If you’d like to request written information about your unemployment claim, please do the following. • Complete a written, notarized request using the Individual Confidential Information Request Form (Form 480) located at https://labor.alabama.gov/docs/forms/uc_form480revised1_2025.pdf • Include a $10.00 money order (price subject to change). • Mail your request and money order to the following address: Alabama Department of Workforce ATTN: Central Cashier 50 N. Ripley Street Montgomery, Alabama 36130