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AL VANTAGE CUSTOMER SERVICE If your AL Vantage card is lost or stolen call 833-888-2779, right away. Any other problems with your AL Vantage Card should be addressed with cardholder services at this same number. You can also access your AL Vantage account information online at www.goprogram.com.

PART TWO: FILING A UI CLAIM

FILING A CLAIM APPLICATION Before you can receive benefits, you’ll need to file a claim application. This application requires you to provide personal information about your previous employer(s), and information about your dependents, among other things. Most claimants take about 45 minutes to complete their initial application. You can file your claim application online at www.workforce.alabama.gov, or call 866-234-5382. Phone applications can be filed Monday-Friday from 7:00am-5:00pm CST. Filing a claim application does one of the following: 1. Starts a new 52-week benefit year if you have never filed for unemployment before. 2. Starts a new 52-week benefit year if your benefit year from an earlier claim has ended. 3. Reactivates or reopens a benefit year that has not yet ended. If your claim is reactivated, your benefit amount and total balance available will continue from the claim with the benefit year that has not ended.

PREPARING TO FILE YOUR CLAIM Before you begin your initial claim application, have the following information available: • Your Social Security Number. • Your Driver’s License or Alabama ID number. • Your Alien Registration Card, if applicable. • Full information for your last two employers. (names, complete addresses, telephone numbers, and the dates you began and ended work) • Information and related documents for any federal civilian employment, military service, or work performed in another state in the past 18 months. • Your bank routing number and checking or savings account number, if you would like to have your unemployment payment deposited directly into your bank account. We’ll use this information to determine whether you’re eligible for benefits. Please provide complete, accurate answers for all application questions. The law provides penalties for making false statements or providing incorrect information to get benefits.

FILING ONLINE To file your claim online, go to www.workforce.alabama.gov, click on “I am a” and select “Claimant”. Click on the login button for Claimant Portal. The first time you login, you will have to complete the registration for your claimant portal account. Once completed, you will then be able to log into your account using your Social Security Number and email address you provided during registration. From your account home page, you can file an application for a claim, file weekly certifications, update your personal information (address, telephone number, email address), see active claim information, and view the last five benefit payments made to you.