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Information System (ICCIS). Other databases are not to be utilized for determining accuracy as the Designees do not have access to any other database.

In the QA and CSQA file review process, an error is the result of a payment to a provider being made incorrectly. This can be from care for the child being over or under authorized, or an incorrect amount verified for payment to the provider. QA and CSQA Staff review the units of care authorized, including any variable, as well as ICCIS case notes. When the units of care and variable on the Child Care Assistance Authorization document and/or documentation in ICCIS case notes support the care needed and the payment to the provider was not more than what the family was eligible for, the payment made is considered correct.

Findings in the QA and CSQA file review process are errors made, except payment errors, due to the worker not following policy and procedure. When errors or findings are cited in a file review, the Child Care Assistance Program Policies and Procedures Manual section is to be cited to support the error or finding determination. Instances where the Child Care Assistance Program Policies and Procedures Manual is not specific to the situation and the Designee or CCPO has clearly documented in ICCIS their rationale and applied prudent judgement an error or finding is not cited.

4430-3 CHILD CARE PROGRAM OFFICE IDENTIFICATION OF CORRECTION NEEDED Through the course of providing technical assistance, working Incorrect Payments (IP), pre-hearing conferences, and through contact with participating families and providers, the Child Care Program Office (CCPO) Eligibility and Benefits Staff also review work products of Designee and CCPO Staff. When the CCPO Eligibility and Benefits Staff identify an error has been made in a family’s or provider’s case, and corrective action is needed, the information regarding the error and corrections needed will be sent to the Designee’s Local Administrator, or the CCPO’s Accounting Technician II.

Within five (5) business days of receiving the notification of the error from the CCPO Eligibility and Benefits Staff, the Designee or Accounting Technician II will respond to the CCPO Eligibility and Benefits Staff, confirming the correction has been made or request additional time to make the correction.