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i. Notice of Underpayment – Family This notice is issued by the CCPO when it is determined the family’s co-pay was calculated to high or the unit of care was less than warranted causing payment to a provider on the family’s behalf to be less than it should have been.

j. Notice of Underpayment – Provider This notice is issued by the CCPO when it is determined a payment to a provider on the family’s behalf was less than it should have been.

k. Child Care Assistance Overpayment Hardship Determination Notice This letter is used when the BIRU or CCPO has determined a family or provider would experience extreme hardship if they were required to make payments as agreed.

l. Notice of Child Care AssistanceFinancial Repayment Plan Acknowledgement and Agreement Received This notice is issued by the CCPO acknowledging receipt of a provider’s Financial Repayment Plan Acknowledgement and Agreement form CC44 and how the debt will be repaid.

3. Intentional Program Violation Process The following notice is issued by the CCPO following a determination a family committed an Intentional Program Violation:

a. Child Care Assistance Program– Family Notice of Intentional Program Violation Penalty This notice is issued by the CCPO advising participating families of the penalty to be imposed and timeframes.

b. Child Care Assistance Program– Provider Notice of Intentional Program Violation Penalty This notice is issued by the CCPO advising participating providers of the penalty to be imposed and timeframes.

4430 CONTINUOUS IMPROVEMENTMODEL The Child Care Assistance Program (CCAP) works in a continuous improvement model; always striving to provide better service to participating families and providers.